Q. Can I ship my order by USPS mail?
Yes. P.O. Boxes, APO's, FPO's, and other Military orders will be shipped by USPS Priority mail.
Q. What do I do if I've received a damaged product?
If you receive a package via UPS that is damaged, immediately notify the driver. If you receive a damaged packaged shipped by U.S. Mail-Parcel Post, notify your Postmaster immediately. Have the Postmaster acknowledge the report in writing. Return the damaged item with a letter of explanation, the Postmaster's report and a copy of your invoice.
Q. What happens if the product I order is not available?
The product will be ordered for you and automatically shipped out once received. Most of the time, the product has already been ordered by our Purchasing Department. If we have your updated email address, we will inform you via email when your product is shipped. If you have any questions regarding your order, please call our Customer Service line toll free at 1-855-777-8226 from M-F 8:00AM-6:00PM, Central Standard Time.
Q. If a product requires proof of occupation, how do I provide the credentials required to place my order?
Because of the unique protective aspect of Law Enforcement, many of our products are not sold to the general public. Products such as automatic knives, large containers of defense sprays, batons and body armor are sold only to law enforcement, military and some security personnel with proof of occupation. All items that include POLICE, SHERIFF, or AGENT lettering are restricted and require proof of occupation with purchase.
You may fax your credentials to 708-781-9221 or email us at firstname.lastname@example.org. Please make sure to include your order number.